Supplier events

Digest 22 Oct 2026, 16:42

Cubex Performance Issues

From Vetspire's status page. The page covers: Vetspire AI Scribe. No product was named. Source

Planned work 21 Oct 2026, 22:00

Maintenance

From IDEXX Laboratories' status page. The page covers: SediVue Dx, ProCyte Dx Hematology Analyzer, ProCyte One Hematology Analyzer, SNAP Pro Analyzer and 2 more. No product was named. Source

Digest 21 Oct 2026, 18:17

Temporary Referral Attachment Restriction in Referral clinics due to PHP Vulnerability Mitigation

From PetDesk Brand Holdings' status page and Vetstoria (PetDesk)'s status page. The page covers: Vetstoria, Vetstoria Websites. No product was named. Source

Digest 21 Oct 2026, 18:15

Slowness in loading filters for auto messages.

From Weave Communications' status page. The page covers: Weave, Weave Payments, Weave AI Receptionist, Weave Phones. No product was named. Source

Digest 21 Oct 2026, 15:16

DataPoint - Excessive delays in Processing

From IDEXX Laboratories' status page. The page covers: SediVue Dx, ProCyte Dx Hematology Analyzer, ProCyte One Hematology Analyzer, SNAP Pro Analyzer and 2 more. No product was named. Source

Outage 21 Oct 2026, 02:54

Clover is experiencing an issue impacting Ecommerce products

From Covetrus / Fiserv's status page and Fiserv's status page. Names: Clover Source

Data problem 20 Oct 2026, 23:15

Degradation in Asynchronous Messaging – Automated Messages Delayed or Not Sending

From Weave Communications' status page. The page covers: Weave, Weave Payments, Weave AI Receptionist, Weave Phones. No product was named. Source

Digest 20 Oct 2026, 23:12

Inactivity Sign out issue

From Weave Communications' status page. Names: Weave Source

Outage 20 Oct 2026, 15:46

20 October 2026 - CareCredit Integrated Payments may be unavailable

From IDEXX Laboratories' status page. The page covers: SediVue Dx, ProCyte Dx Hematology Analyzer, ProCyte One Hematology Analyzer, SNAP Pro Analyzer and 2 more. No product was named. Source

Outage 20 Oct 2026, 15:45

Certain Cornerstone (Datapoint) API is temporarily down

From PetDesk Brand Holdings' status page and Vetstoria (PetDesk)'s status page. The page covers: Vetstoria, Vetstoria Websites. No product was named. Source

Digest 20 Oct 2026, 11:01

Elevated errors when loading Provet

From Nordhealth's status page and Provet (Nordhealth)'s status page. Names: Provet Source

Digest 19 Oct 2026, 16:36

Support phones unreachable due to 3rd party telephony incident

From Weave Communications' status page. The page covers: Weave, Weave Payments, Weave AI Receptionist, Weave Phones. No product was named. Source

Digest 19 Oct 2026, 12:26

Elevated errors when loading Provet

From Nordhealth's status page and Provet (Nordhealth)'s status page. Names: Provet Source

Digest 17 Oct 2026, 12:06

Automated monitoring has detected a possible issue

From Digital Practice's status page. The page covers: Digital Practice, Digital Practice Websites. No product was named. Source

Digest 16 Oct 2026, 15:34

Truelark Dashboard Down

From Weave Communications' status page. The page covers: Weave, Weave Payments, Weave AI Receptionist, Weave Phones. No product was named. Source

Outage 14 Oct 2026, 21:03

SmartFlow Investigating Performance Issues

From IDEXX Laboratories' status page. The page covers: SediVue Dx, ProCyte Dx Hematology Analyzer, ProCyte One Hematology Analyzer, SNAP Pro Analyzer and 2 more. No product was named. Source

Data problem 14 Oct 2026, 14:59

inVue Dx Blood Results Delay

From IDEXX Laboratories' status page. The page covers: SediVue Dx, ProCyte Dx Hematology Analyzer, ProCyte One Hematology Analyzer, SNAP Pro Analyzer and 2 more. No product was named. Source

Data problem 14 Oct 2026, 14:31

IHD Ordering Delay

From IDEXX Laboratories' status page. The page covers: SediVue Dx, ProCyte Dx Hematology Analyzer, ProCyte One Hematology Analyzer, SNAP Pro Analyzer and 2 more. No product was named. Source

Planned work 14 Oct 2026, 12:00

PowerScribe One Security Patching

From IDEXX Laboratories' status page. The page covers: SediVue Dx, ProCyte Dx Hematology Analyzer, ProCyte One Hematology Analyzer, SNAP Pro Analyzer and 2 more. No product was named. Source

Outage 13 Oct 2026, 19:56

Text Threads Unavailable

From Weave Communications' status page. The page covers: Weave, Weave Payments, Weave AI Receptionist, Weave Phones. No product was named. Source

Digest 13 Oct 2026, 08:53

Cannot add medicines to consultations

From Nordhealth's status page and Provet (Nordhealth)'s status page. The page covers: Provet AI Scribe, Lablink, Provet. No product was named. Source

Planned work 10 Oct 2026, 05:00

Database Maintenance

From PetDesk's status page and PetDesk (Petvisor)'s status page. The page covers: PetDesk, PetDesk Payments, PetDesk Phones, PetDesk Scribe and 1 more. No product was named. Source

Outage 9 Oct 2026, 18:09

Fiserv outage impacting IDEXX Payments in Neo

From IDEXX Laboratories' status page. The page covers: SediVue Dx, ProCyte Dx Hematology Analyzer, ProCyte One Hematology Analyzer, SNAP Pro Analyzer and 2 more. No product was named. Source

Outage 9 Oct 2026, 18:09

CardConnect Processing Issues

From DaySmart's status page and DaySmart Software's status page. The page covers: Daisy Voice, DaySmart Vet. No product was named. Source

Outage 9 Oct 2026, 18:06

CardPointe Service Disruption

From Vetspire's status page. The page covers: Vetspire AI Scribe. No product was named. Source

Planned work 8 Oct 2026, 22:00

IDEXX Web PACS Scheduled Maintenance

From IDEXX Laboratories' status page. The page covers: SediVue Dx, ProCyte Dx Hematology Analyzer, ProCyte One Hematology Analyzer, SNAP Pro Analyzer and 2 more. No product was named. Source

Digest 8 Oct 2026, 21:05

[NA] Clover experiencing issues with the Customer Engagement Apps

From Covetrus / Fiserv's status page and Fiserv's status page. Names: Clover, Covetrus integrated payments with Fiserv (Clover and Web Pay) Source

Planned work 8 Oct 2026, 20:00

VMS & PSO Scheduled Maintenance

From IDEXX Laboratories' status page. The page covers: SediVue Dx, ProCyte Dx Hematology Analyzer, ProCyte One Hematology Analyzer, SNAP Pro Analyzer and 2 more. No product was named. Source

Digest 7 Oct 2026, 17:52

Auto messaging

From Weave Communications' status page. The page covers: Weave, Weave Payments, Weave AI Receptionist, Weave Phones. No product was named. Source

Digest 6 Oct 2026, 20:26

A. I. Receptionist Connection Issues

From Weave Communications' status page. The page covers: Weave, Weave Payments, Weave AI Receptionist, Weave Phones. No product was named. Source

Data problem 5 Oct 2026, 17:48

DVMI - Large Images failing during zip process

From IDEXX Laboratories' status page. The page covers: SediVue Dx, ProCyte Dx Hematology Analyzer, ProCyte One Hematology Analyzer, SNAP Pro Analyzer and 2 more. No product was named. Source

Outage 5 Oct 2026, 16:46

PowerScribe One - Application out of sync which is blocking functionality

From IDEXX Laboratories' status page. The page covers: SediVue Dx, ProCyte Dx Hematology Analyzer, ProCyte One Hematology Analyzer, SNAP Pro Analyzer and 2 more. No product was named. Source

Data problem 4 Oct 2026, 23:30

Pet Parent SMS URL's not working

From Otto's status page and Otto (formerly TeleVet)'s status page. The page covers: Otto Phones, Otto AI Scribe / Recap, Otto. No product was named. Source

Planned work 30 Sept 2026, 12:00

PowerScribe One Security Patching

From IDEXX Laboratories' status page. The page covers: SediVue Dx, ProCyte Dx Hematology Analyzer, ProCyte One Hematology Analyzer, SNAP Pro Analyzer and 2 more. No product was named. Source

Outage 30 Sept 2026, 10:36

500 errors on some clinics in the US region

From Nordhealth's status page and Provet (Nordhealth)'s status page. The page covers: Provet AI Scribe, Lablink, Provet. No product was named. Source

Digest 28 Sept 2026, 14:23

Issue with Previewing Faxes

From Weave Communications' status page. The page covers: Weave, Weave Payments, Weave AI Receptionist, Weave Phones. No product was named. Source

Digest 25 Sept 2026, 18:11

Polycom Phones Receiving Errors

From Weave Communications' status page. The page covers: Weave, Weave Payments, Weave AI Receptionist, Weave Phones. No product was named. Source

Data problem 24 Sept 2026, 21:28

Delayed Results in VetConnect PLUS

From IDEXX Laboratories' status page. Names: VetConnect PLUS Source

Outage 24 Sept 2026, 08:37

CUBEX Integration Issue

From IDEXX Laboratories' status page. The page covers: SediVue Dx, ProCyte Dx Hematology Analyzer, ProCyte One Hematology Analyzer, SNAP Pro Analyzer and 2 more. No product was named. Source

Digest 23 Sept 2026, 23:06

Zip bottleneck due to large image

From IDEXX Laboratories' status page. The page covers: SediVue Dx, ProCyte Dx Hematology Analyzer, ProCyte One Hematology Analyzer, SNAP Pro Analyzer and 2 more. No product was named. Source

Digest 23 Sept 2026, 14:55

Outbound SMS Failure

From Weave Communications' status page. The page covers: Weave, Weave Payments, Weave AI Receptionist, Weave Phones. No product was named. Source

Digest 22 Sept 2026, 19:01

[NA]Web dashboard login issues for a small subset of merchants on Safari Browsers

From Covetrus / Fiserv's status page and Fiserv's status page. The page covers: Clover, Covetrus integrated payments with Fiserv (Clover and Web Pay). No product was named. Source

Data problem 22 Sept 2026, 13:51

Appointment reminders marked as sent but SMS are not delivered to clients

From Nordhealth's status page and Provet (Nordhealth)'s status page. The page covers: Provet AI Scribe, Lablink, Provet. No product was named. Source

Digest 21 Sept 2026, 21:38

Delays in some data being updated in Vello to USW2 ezyVet sites

From IDEXX Laboratories' status page. Names: ezyVet Source

Digest 19 Sept 2026, 20:05

Telemedicine: Connection issues w/ PowerScribe One

From IDEXX Laboratories' status page. The page covers: SediVue Dx, ProCyte Dx Hematology Analyzer, ProCyte One Hematology Analyzer, SNAP Pro Analyzer and 2 more. No product was named. Source

Outage 18 Sept 2026, 13:54

ezyVet - General Outage - USE1

From IDEXX Laboratories' status page. Names: ezyVet Source

Planned work 17 Sept 2026, 22:00

IDEXX Web PACS Scheduled Maintenance

From IDEXX Laboratories' status page. The page covers: SediVue Dx, ProCyte Dx Hematology Analyzer, ProCyte One Hematology Analyzer, SNAP Pro Analyzer and 2 more. No product was named. Source

Planned work 17 Sept 2026, 20:00

VMS 26.12 Release

From IDEXX Laboratories' status page. The page covers: SediVue Dx, ProCyte Dx Hematology Analyzer, ProCyte One Hematology Analyzer, SNAP Pro Analyzer and 2 more. No product was named. Source

Outage 17 Sept 2026, 17:31

Neo: Open consultations cannot be closed or marked "ready to pay"

From IDEXX Laboratories' status page. The page covers: SediVue Dx, ProCyte Dx Hematology Analyzer, ProCyte One Hematology Analyzer, SNAP Pro Analyzer and 2 more. No product was named. Source

Outage 17 Sept 2026, 08:49

Payment processing degraded

From Nordhealth's status page and Provet (Nordhealth)'s status page. The page covers: Provet AI Scribe, Lablink, Provet. No product was named. Source

Outage 17 Sept 2026, 08:23

Bourgelat API is temporarily down

From PetDesk Brand Holdings' status page and Vetstoria (PetDesk)'s status page. The page covers: Vetstoria, Vetstoria Websites. No product was named. Source

Outage 16 Sept 2026, 22:06

Idexx Outage

From Vetspire's status page. The page covers: Vetspire AI Scribe. No product was named. Source

Digest 16 Sept 2026, 21:57

Both IHD and Reference Lab Ordering Outage

From IDEXX Laboratories' status page. The page covers: SediVue Dx, ProCyte Dx Hematology Analyzer, ProCyte One Hematology Analyzer, SNAP Pro Analyzer and 2 more. No product was named. Source

Digest 16 Sept 2026, 13:31

Clover in EMEA is experiencing an issue

From Covetrus / Fiserv's status page and Fiserv's status page. Names: Clover, Covetrus integrated payments with Fiserv (Clover and Web Pay) Source

Digest 14 Sept 2026, 18:00

Resolved - Temporary AI Service Disruption

From Shepherd Veterinary Software's status page. The page covers: Shepherd AI (TranscribeAI, SummarizeAI, DiagnoseAI), Shepherd. No product was named. Source

Outage 14 Sept 2026, 17:11

Shepherd Application Service Disruption

From Shepherd Veterinary Software's status page. Names: Shepherd AI (TranscribeAI, SummarizeAI, DiagnoseAI), Shepherd Source

Digest 14 Sept 2026, 06:45

A Technical issue causing client and patient detail pages to load

From Nordhealth's status page and Provet (Nordhealth)'s status page. The page covers: Provet AI Scribe, Lablink, Provet. No product was named. Source

Digest 10 Sept 2026, 22:55

OpenAPI – Intermittent Request Failures

From Shepherd Veterinary Software's status page. The page covers: Shepherd AI (TranscribeAI, SummarizeAI, DiagnoseAI), Shepherd. No product was named. Source

Planned work 10 Sept 2026, 19:00

VMSPro 26.11.1

From IDEXX Laboratories' status page. The page covers: SediVue Dx, ProCyte Dx Hematology Analyzer, ProCyte One Hematology Analyzer, SNAP Pro Analyzer and 2 more. No product was named. Source

Digest 10 Sept 2026, 16:36

Unable to Hear When Answering Inbound Calls

From Weave Communications' status page. The page covers: Weave, Weave Payments, Weave AI Receptionist, Weave Phones. No product was named. Source

Outage 10 Sept 2026, 12:47

Shepherd (Bitwerx) API is temporarily down

From PetDesk Brand Holdings' status page and Vetstoria (PetDesk)'s status page. The page covers: Vetstoria, Vetstoria Websites. No product was named. Source

Outage 10 Sept 2026, 06:27

Vetocom API is temporarily down

From PetDesk Brand Holdings' status page and Vetstoria (PetDesk)'s status page. The page covers: Vetstoria, Vetstoria Websites. No product was named. Source

Digest 9 Sept 2026, 15:59

Truelark dashboard not loading.

From Weave Communications' status page. The page covers: Weave, Weave Payments, Weave AI Receptionist, Weave Phones. No product was named. Source

Outage 9 Sept 2026, 13:03

Issue with sending payment links

From Digital Practice's status page. The page covers: Digital Practice, Digital Practice Websites. No product was named. Source

Digest 9 Sept 2026, 12:36

Refill shopping cart button unavailable on client records

From Nordhealth's status page and Provet (Nordhealth)'s status page. The page covers: Provet AI Scribe, Lablink, Provet. No product was named. Source

Outage 8 Sept 2026, 21:42

Webpacs - Delayed DICOM sending

From IDEXX Laboratories' status page. The page covers: SediVue Dx, ProCyte Dx Hematology Analyzer, ProCyte One Hematology Analyzer, SNAP Pro Analyzer and 2 more. No product was named. Source

Outage 8 Sept 2026, 13:29

VMS Pro - Cases not making it into inboxes so they can be fed to specialists

From IDEXX Laboratories' status page. The page covers: SediVue Dx, ProCyte Dx Hematology Analyzer, ProCyte One Hematology Analyzer, SNAP Pro Analyzer and 2 more. No product was named. Source

Data problem 4 Sept 2026, 13:57

Health Plan Emails incorrectly sent to Subscribers

From Nordhealth's status page and Provet (Nordhealth)'s status page. The page covers: Provet AI Scribe, Lablink, Provet. No product was named. Source

Digest 3 Sept 2026, 23:24

Potential impact for PetDesk Customers

From PetDesk's status page and PetDesk (Petvisor)'s status page. Names: PetDesk Source

Digest 3 Sept 2026, 23:09

ezyVet - AWS outage - Potential impact for ezyVet customers in USW2

From IDEXX Laboratories' status page. Names: ezyVet Source

Outage 3 Sept 2026, 19:38

Text to pay link " Whoops"

From Weave Communications' status page. The page covers: Weave, Weave Payments, Weave AI Receptionist, Weave Phones. No product was named. Source

Outage 2 Sept 2026, 18:01

Neo AI Patient History Summarization Outage

From IDEXX Laboratories' status page. The page covers: SediVue Dx, ProCyte Dx Hematology Analyzer, ProCyte One Hematology Analyzer, SNAP Pro Analyzer and 2 more. No product was named. Source

Digest 2 Sept 2026, 09:14

Payment Link payments not updating in Provet

From Nordhealth's status page and Provet (Nordhealth)'s status page. Names: Provet Source

Data problem 1 Sept 2026, 16:41

Delay in results processing for VetConnect PLUS

From IDEXX Laboratories' status page. Names: VetConnect PLUS Source

Outage 1 Sept 2026, 16:17

scratchpay.com is down

From Scratchpay's status page. The page covers: Scratchpay, Scratch Pay / Scratch Checkout. No product was named. Source

Digest 1 Sept 2026, 16:11

Unable to Access Voicemails

From Weave Communications' status page. The page covers: Weave, Weave Payments, Weave AI Receptionist, Weave Phones. No product was named. Source

Digest 31 Aug 2026, 20:52

Service Interruption

From DaySmart's status page and DaySmart Software's status page. Names: DaySmart Vet Source

Digest 30 Aug 2026, 06:49

[NA] Clover merchants experiencing issues with payment processing

From Covetrus / Fiserv's status page and Fiserv's status page. Names: Clover, Covetrus integrated payments with Fiserv (Clover and Web Pay) Source

Outage 30 Aug 2026, 01:11

Smartflow - Patients admitted from Cornerstone are not appearing in Smartflow

From IDEXX Laboratories' status page. The page covers: SediVue Dx, ProCyte Dx Hematology Analyzer, ProCyte One Hematology Analyzer, SNAP Pro Analyzer and 2 more. No product was named. Source

Planned work 28 Aug 2026, 01:00

IDEXX Web PACS Scheduled Maintenance: 26.11

From IDEXX Laboratories' status page. The page covers: SediVue Dx, ProCyte Dx Hematology Analyzer, ProCyte One Hematology Analyzer, SNAP Pro Analyzer and 2 more. No product was named. Source

Digest 27 Aug 2026, 21:42

Problems accessing some features and functionality

From Weave Communications' status page. The page covers: Weave, Weave Payments, Weave AI Receptionist, Weave Phones. No product was named. Source

Planned work 27 Aug 2026, 21:05

VMS 26.11 Release (Continued)

From IDEXX Laboratories' status page. The page covers: SediVue Dx, ProCyte Dx Hematology Analyzer, ProCyte One Hematology Analyzer, SNAP Pro Analyzer and 2 more. No product was named. Source

Planned work 27 Aug 2026, 20:00

VMS 26.11 Release

From IDEXX Laboratories' status page. The page covers: SediVue Dx, ProCyte Dx Hematology Analyzer, ProCyte One Hematology Analyzer, SNAP Pro Analyzer and 2 more. No product was named. Source

Digest 27 Aug 2026, 19:32

Cornerstone - SmartOrder - MWI

From IDEXX Laboratories' status page. The page covers: SediVue Dx, ProCyte Dx Hematology Analyzer, ProCyte One Hematology Analyzer, SNAP Pro Analyzer and 2 more. No product was named. Source

Digest 27 Aug 2026, 08:49

Custom integrations button does not work on consultation page

From Nordhealth's status page and Provet (Nordhealth)'s status page. The page covers: Provet AI Scribe, Lablink, Provet. No product was named. Source

Digest 26 Aug 2026, 20:31

Shepherd Application Degraded Performance

From Shepherd Veterinary Software's status page. Names: Shepherd AI (TranscribeAI, SummarizeAI, DiagnoseAI), Shepherd Source